User's Guide

Payment: Please select from the methods below

(1)Bank Transfer Bank Account
SWIFT Coad：GUMAJPJT
Bank Name：The Gunma Bank, Ltd
Branch Name：Tsukiyono
Saving Account
Account Number：０５２８２８８
Account Holder’s Name：
YUGENGAISHA KENCHIKUKOUBOUMUU

*Your product will be secured after we confirm your payment.
*You will be responsible for any bank transfer fees.
*Please transfer the payment within 5 business days following the receipt of the order confirmation email.
*If we cannot confirm your payment within 5 business days, your order will be canceled.

(2)Cash-on-delivery
（Cash only. Maximum amount is 100,000yen.）
You will be charged a handling fee of 260 yen for cash-on-delivery.

Receipt

If you need us to issue a receipt, please let us know in the notes column at the time of your order, or contact us through the inquiry form.

Return and Exchange Policy

【Product error / Defects / Damages】

We will exchange the product or refund your payment. Please contact us within 5 days of receiving the product. We will inform you with instructions as soon as possible.
*We will cover any shipping fees arising from returns and exchanges.

  1. Please notify us by replying to the "Shipment Notification" email. If the product is defective or damaged, please attach a photo.
  2. Our staff will contact you with further instructions.

【Returns and exchanges due to customer's personal circumstances and preferences】

As a general rule, we do not accept returns of non-defective products. Although we visually inspect the products and remove any rot or insects, some may be mixed in. If you are concerned, please send the product back to us at your own expense and we will exchange it for a new one. In this case, please contact us within 5 days of receiving the product.

*Please note that the customer will be responsible for all shipping costs.

  1. Please let us know of your request for an exchange by replying to the "Shipment Notification" email.
  2. We will inform you whether or not the product can be exchanged and send further instructions.

【Cases in which we cannot accept returns or exchanges】

  • When more than 6 days have passed after the product arrived.
  • If the product has been used.
  • If the product itself, packaging, or accessories are damaged or missing.
  • If the recipient differs from the person who ordered the product.